How cancellation, changes and refund questions are handled for commissioned services.
Last updated: 25 October 2026
Services are agreed individually
DFive Solutions provides project-based and ongoing professional services. A website enquiry does not involve a purchase or payment. The signed proposal, statement of work or service agreement defines the fees, milestones, commitments and any specific cancellation or refund terms for an engagement.
Requesting a cancellation or change
Contact info@dfivesolutions.com with your project name, the relevant agreement or invoice reference and the change you are requesting. We will review the request against the agreed scope, work completed, committed costs and any applicable rights. Please do not send payment-card details by email.
Work completed and external commitments
Project work may involve development time, creative production, software licences, hosting, third-party subscriptions or other commitments. Whether an amount is refundable depends on the agreement, the nature of the payment and applicable law. This website does not impose a universal non-refundable deposit, automatic refund percentage or standard refund deadline.
Ongoing services and handover
Notice periods, service end dates, access, handover and any remaining fees follow the relevant agreement. Requests to pause work or change scope should be confirmed in writing so both parties understand the revised responsibilities and next steps.
Refund arrangements
Where a refund is agreed or required, the amount, method and expected processing arrangements will be confirmed with you. Bank or payment-provider processing may affect when funds appear. This policy does not limit any mandatory statutory rights.
Contact
DFive Solutions, 33/3, Punjabi Bagh Extension, New Delhi, 110026, India. Email info@dfivesolutions.com or call +91 83681 00675 with a cancellation or refund enquiry.